Contact
One address, and a person reads it.
Write to support [at] keepitpassive [dot] com. There is no ticket queue and no bot in front of it. I read every message and write back myself.
What helps me answer quickly
- The email address you signed up with.
- The page you were on, what you did, and what you expected to happen.
- A screenshot, if something looked wrong.
Never send a password or a marketplace login. I will never ask for one.
Closing your workspace or your data
The workspace owner can export and close the workspace from the Account page. For anything the page does not cover, write to the same address. The privacy and terms pages say what we keep and for how long.